Privacy Notice

At Cary Street Partners protecting the privacy of customer information is one of our most fundamental responsibilities.

Confidentiality and Security Procedures

Cary Street Partners takes steps to safeguard customer information.  We restrict access to your personal and account information to only those employees who need to know that information to provide products and/or services to you.  We emphasize the importance of confidentiality through employee training, operating procedures and our privacy policy.  We also maintain physical, electronic and procedural safeguards that comply with federal standards to guard your non-public personal information.  

Through our clearing agent and your custodians, your assets are secured and information about you is protected as indicated below.

How We Secure Your Assets and Protect Information About You

• We train our employees to protect customer information.
• We require independent contractors and outside companies who work with us to adhere to strict privacy standards through their contracts with us.
• We continually enhance our security tools and processes.
• We take steps to protect customer data and accounts by asking you for information that only you should know when you contact us.
• We follow these procedures on the phone and over the Internet.

How We Protect Your Privacy Online

Protecting your personal information online is an essential part of our service to you.

• Our systems use technologies such as firewalls (which protect systems from intrusion) and encryption (scrambling of information) to protect customer information.
• We validate your identity through confidential access codes before we allow online access to your accounts.

The Information We Collect

Cary Street Partners may collect non-public personal information about you from the following sources: 

• Your account opening documentation, applications or other forms, which include name, address, phone number,  social security number and date of birth.
• Your transactions with our affiliates, others or us.
• Information from non-affiliated third parties, such as credit history or employment status.
• Information for special services offered by a third party, such as bill payment requests.

The Information We Disclose

Cary Street Partners may disclose your non-public personal information, as described above, to an affiliated third party.  We may also disclose the above information to non-affiliated third parties to assist us in servicing your account, such as a clearing agent, a transfer agent, an issuer, custodians, banks, etc.  In addition, we may disclose your non-public personal information to securities regulators upon request, to others pursuant to a subpoena and as otherwise permitted by law.  Should you at any time close your account with us we will continue to adhere to our privacy policies and practices.

Definitions

Non-public personal information is personally identifiable financial information that a customer provides to a financial institution, results from a transaction with the customer; or is otherwise obtained by the financial institution.  For example, non-public personal information includes information regarding your account value and investment history.

An affiliated third party is any other entity with common ownership and/or control.

A non-affiliated third party is an entity that has no common ownership and/or control with Cary Street Partners.